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FREQUENTLY ASKED QUESTIONS

Your questions, our answers.

Everything you need to know before ordering. For any other question, contact us directly via WhatsApp.

No. The thermal trigger is calibrated to react at 170°C. This temperature is never reached naturally, even in an electrical panel in Moroccan summer. It only occurs in case of short circuit or active combustion near the device.

No electronic sensor, therefore no false alarm.

Once activated, the Firestop is consumed. It must be replaced. Before service restoration, have your installation checked by an electrician.

The released aerosol does not damage electronic components. A simple dry cleaning is sufficient.

10 years from the manufacturing date. Beyond this, it is recommended to replace the device.

During these 10 years, no intervention required: no battery, no test, no maintenance.

Yes for virtually all Moroccan residential and commercial panels. The ultra-compact dimensions (76 × 65 × 18 mm) allow installation in Schneider, Hager, Legrand, ABB and common Moroccan brand cabinets.

Installation takes 30 seconds and requires no technical skill. The device sticks inside the panel with the built-in industrial adhesive.

Important: cut the main power before opening the panel.

A classic extinguisher requires human intervention. Firestop acts automatically, inside the panel itself, without human presence. Both are complementary.

Compliant with European EN 15276-1:2019 standard on condensed aerosol fire suppression systems. For professional uses requiring specific Moroccan homologation, contact us.

No. The product is strictly designed for small confined volumes (max 0.1 m³). In a kitchen or car, concentration would be insufficient.

Our team calls you within the hour to confirm. Shipping within 24-48h. Delivery: 1-3 days for big cities, 2-5 days other regions. Free delivery from 2 units.

You pay nothing when ordering. On delivery, you hand the amount in cash to the courier. No card or prior transfer.

If on reception the product has a defect, refuse delivery. No charge. For any other case, contact us within 48h via WhatsApp.

Yes, volume discounts from 10 units. See our Pro page or contact us on WhatsApp.

Another question?

Our team responds within 1 hour on WhatsApp during business days.

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